Privacy Policy | Freespinz Casino

1. About this Privacy Policy

Freespinz Casino respects the privacy of its players and aims to handle personal information fairly, transparently and securely. This policy applies to information collected through the website, account areas, customer support channels, gaming services, payment processes and related digital features. It also applies when you browse the website without logging in, although the information collected from a visitor may be more limited than the information collected from a registered player.

Personal information means information that identifies you or could reasonably be connected with you. Depending on how you use the website, this can include information that you provide directly, information created when you use your account and technical information collected automatically from your device. We try to collect information that is relevant to the purpose for which it is needed and to avoid collecting more information than is reasonably necessary.

This policy should be read together with the website terms, gaming rules and any other notices shown during registration or while using particular services. If a separate notice explains a specific collection or processing activity, that notice may provide further detail. We may update this policy from time to time to reflect changes to the website, business processes, technology or applicable privacy requirements. The latest version will be made available on the website, and the updated date may be shown where appropriate.

Online gambling services are intended only for people who are legally permitted to use them. We do not knowingly seek to collect personal information from anyone who is not legally old enough to gamble. If you believe that information about an underage person has been provided to the website, please contact privacy support so the matter can be reviewed.

2. Information we may collect and why we use it

The information handled by an online casino can vary according to the services you use, the checks required for your account and the information you choose to provide. Freespinz Casino may collect or receive the following categories of information:

Account details, such as your name, date of birth, username, contact details, country or state of residence, account preferences and information used to keep your login secure.
Identity and verification information, such as copies or details from identity documents, proof of address, age information and other evidence needed to confirm that an account belongs to the person using it.
Payment and transaction records, such as deposits, withdrawals, bets, wins, losses, payment method details, transaction references, account balances and information supplied by payment service providers. Payment providers may process sensitive payment credentials directly, and the information available to the casino may be limited to what is needed to confirm and manage a transaction.
Device and technical information, such as your IP address, browser type, operating system, device identifiers, language settings, approximate location, time zone, login information and records of how your device interacts with the website.
Usage and communications information, such as games or pages viewed, selected settings, support messages, survey responses, feedback, promotional preferences and records of correspondence with the support team.
Cookie and similar technology information, including identifiers that help the website remember settings, measure performance, maintain security and understand how visitors use different features.

We use this information for ordinary and necessary business purposes connected with providing an online casino service. These purposes may include creating and managing your account, confirming your identity and age, processing deposits and withdrawals, recording gaming activity, providing customer support and communicating with you about your account. Information may also be used to improve website functionality, troubleshoot errors, personalise general settings and help maintain a reliable user experience.

Verification information is used to meet account-checking requirements and to help prevent impersonation, underage gambling, money laundering, payment abuse, bonus abuse, fraud and other prohibited activity. Device, usage and transaction information may be assessed together to identify unusual behaviour, protect players and the website, investigate disputes and support responsible operation of the service. These checks may be carried out using internal processes and specialist service providers.

Information may also be used to comply with legal and regulatory obligations, respond to lawful requests, enforce website terms, manage disputes, protect rights and property, and keep appropriate business and financial records. Where you have chosen to receive marketing, we may use your contact details and preferences to send information about relevant services or promotions. You can withdraw consent to marketing at any time, as explained in the privacy rights section below. Essential service messages, such as account, security or transaction notices, may still be sent when they are necessary for your use of the website.

3. Cookies and similar technologies

Freespinz Casino may use cookies, pixels, local storage and similar technologies when you visit or use the website. A cookie is a small file or identifier stored on your device. Some cookies are needed for core functions, such as keeping you signed in, remembering a selected language, supporting security measures and allowing pages or games to operate correctly.

Other cookies may help us understand website traffic, measure performance, remember preferences, detect unusual activity or support relevant communications. Depending on the service and your settings, third-party providers may also place or access cookies for analytics, payment support, security, advertising or technical delivery. These providers should use information in accordance with their own privacy notices and the instructions given to them.

You can manage, block or delete cookies through the settings in your browser. The steps differ between browsers and devices. If you block essential cookies, some account, security or gaming features may not work properly, and you may need to repeat preferences each time you visit. Changing browser settings does not necessarily delete information that was already collected or stored, so other available privacy choices may also need to be used.

4. Sharing, security and storage of information

Personal information may be shared only where there is a reasonable business, service, security or legal purpose for doing so. For example, information may be made available to service providers that support website hosting, information technology, payment processing, identity verification, fraud prevention, customer support, communications, analytics, security monitoring or responsible operation of the website. These providers should receive information relevant to the service they perform and are expected to handle it appropriately.

Information may also be shared when necessary to process a payment, investigate suspicious activity, protect a player or the website, enforce applicable terms, resolve a complaint or dispute, or comply with a lawful request. If the business or part of its operations is reorganised, transferred or combined with another service, relevant information may be transferred as part of that process, subject to appropriate privacy requirements.

Some service providers may handle information in countries outside Australia. When this occurs, reasonable steps should be taken to protect the information and to require suitable handling standards through contracts, security measures or other appropriate safeguards. Privacy protections in another country may not be identical to those in Australia, but information should continue to be managed for legitimate and stated purposes.

Security measures may include access controls, authentication, encryption or secure transmission, monitoring, staff procedures and restrictions on who can view particular records. No online service can guarantee that data transmission or storage will be completely secure. You should use a strong, unique password, keep login details private, avoid accessing your account on an untrusted device and notify support if you suspect unauthorised account activity.

Personal information is kept only for as long as it is reasonably needed for the purposes described in this policy, unless a longer period is required or permitted. Some account, identity, payment, transaction, security and communications records must be kept for a period required by law even after an account is closed or a deletion request is made. When information is no longer needed, it should be securely deleted, anonymised or otherwise disposed of in an appropriate way.

5. Your privacy rights and how to contact us

You may have privacy rights that allow you to ask what personal information is held about you and how it is used. You may also be able to request that inaccurate or incomplete information is corrected, ask for information to be deleted, or withdraw consent that you previously gave for marketing communications. These rights can be affected by identity checks, security concerns, legal obligations, the rights of other people, payment or dispute records, and the need to keep information required by law.

Making a privacy request

To exercise your privacy rights, ask a question about this policy, request access to your information, request correction, request deletion, or withdraw consent to marketing, contact support@freespinzcasino.best. Please explain the request clearly and include enough information for the relevant account or records to be identified. Do not send unnecessary payment credentials, passwords or other highly sensitive information in an email.

For security, we may need to verify your identity before completing a request. This helps prevent someone else from obtaining, changing or deleting your information. We may ask for information already connected with your account or request another reasonable verification step. If a request cannot be completed in full, we will explain the general reason where it is appropriate and legally permitted to do so. For example, certain records may need to be retained, or deleting information may prevent the account from operating or a transaction from being investigated.

Access: ask for confirmation of whether personal information is held and request a copy or summary of relevant information, subject to applicable exceptions.
Correction: ask for inaccurate, outdated or incomplete account information to be reviewed and corrected.
Deletion: ask for personal information to be removed where it is no longer required and no legal, security or operational reason requires it to be retained.
Marketing consent: withdraw permission for promotional messages by contacting support@freespinzcasino.best or by using an unsubscribe option included in a marketing message.
Privacy questions or concerns: contact support@freespinzcasino.best with details of the issue so it can be reviewed and addressed.

Withdrawing marketing consent should not affect the account services you have requested, although it will not usually stop essential messages about security, transactions, account access, verification or changes to important service terms. We aim to respond to privacy requests within a reasonable period and in line with applicable requirements. This policy does not limit any privacy rights available to you under Australian law or other rules that apply to your circumstances.