Responsible Gaming

Our approach to responsible gaming

Responsible gaming is a shared responsibility between players and gambling operators. Freespinz Casino aims to provide clear information so players can make informed decisions about whether, when and how they gamble. Before using an online casino, you should understand that gambling involves risk and that losses can occur. There is no guaranteed strategy, system or pattern that can ensure a win.

Casino games are based on chance and each result is independent. Previous wins or losses do not make a future result more likely. A losing session is not a reason to increase your stake, and a winning session does not mean that continued play will produce further wins. Avoid chasing losses and never gamble with money needed for rent, bills, food, education, transport or other essential expenses.

You should only gamble if you are legally permitted to do so and meet the applicable minimum age requirements. Rules can vary depending on where you are located. You are responsible for complying with the laws that apply to you, including any restrictions on online gambling in your state or territory. If you are unsure whether gambling is lawful for you, obtain independent advice before playing.

• View gambling as entertainment rather than an income source.
• Decide your spending and time limits before you start playing.
• Keep gambling separate from household finances and essential spending.
• Do not borrow money, use credit intended for other purposes or sell possessions to gamble.
• Do not gamble when you are upset, stressed, tired or affected by alcohol or other substances.
• Take regular breaks and stop when your planned session or limit has ended.
• Ask for help early if gambling no longer feels enjoyable or controlled.

Plan your play before you start

A simple plan can help you keep gambling within boundaries that are comfortable for you. Set a maximum amount and a maximum amount of time before opening a game. Your limit should be based on money you can afford to lose after essential living costs, savings and other financial commitments have been covered. A gambling budget is entertainment spending, not money that you expect to recover.

Set a spending limit

Choose a daily, weekly or monthly amount that reflects your personal circumstances. Once the amount has been used, stop for the relevant period. Do not add more funds simply because you have reached your limit or because you are trying to recover a loss. If your financial circumstances change, review your budget rather than automatically increasing it.

Set a time limit

Decide how long you intend to play and use an alarm, timer or calendar reminder if that helps. Long sessions can make it harder to notice how much time and money have been spent. Stand up, take a break, eat properly and return to other activities. If you regularly play for longer than planned, consider reducing your limits or taking a longer break from gambling.

Use available account controls

Where account controls are available, consider using deposit, spending, loss or session limits, reality checks, activity statements and time-out options. The names and operation of these features may differ. Read the information provided before selecting a control and allow for any applicable processing or activation period. A limit is most useful when it is set before gambling begins and is not changed in response to a loss.

1. Work out your essential weekly and monthly expenses.
2. Choose an entertainment budget that you can afford to lose.
3. Decide how often you will play and how long each session will last.
4. Record deposits, withdrawals, wins, losses and time spent playing.
5. Stop when your planned amount or time has been reached.
6. Review your behaviour regularly and make limits stricter if needed.

Recognise when gambling may be a problem

Gambling can become harmful gradually. Some people notice a change in their behaviour before friends or family do. Warning signs can include spending more time or money gambling than intended, thinking about gambling throughout the day or feeling restless when trying to stop. You do not need to wait for serious financial or personal consequences before asking for help.

It may be time to take a break and seek support if any of the following statements sound familiar:

• You gamble with money set aside for bills, savings or other necessities.
• You increase your bets or deposits to try to win back money you have lost.
• You hide your gambling, losses or account activity from people close to you.
• You borrow money, use credit or sell belongings to continue gambling.
• You feel anxious, guilty, irritable or low because of gambling.
• You have tried to stop, reduce or take a break but have not been able to.
• You miss work, study, family commitments or sleep because of gambling.
• You argue with people close to you about your gambling.
• You rely on a win to improve your financial situation.
• You gamble to escape stress, loneliness, sadness or other difficult feelings.

Any one of these signs is a reason to pause and review your gambling. It is not necessary to diagnose yourself or prove that you have a serious problem. Speaking with a qualified support service, counsellor, financial counsellor, doctor or trusted person can help you understand what is happening and decide on practical next steps.

A quick self-check

Ask yourself whether gambling is taking more money, time or attention than you planned. Consider whether you feel in control when you play, whether you can stop without difficulty and whether gambling is affecting your relationships, work, study, sleep or wellbeing. Answering no to these questions does not mean you have failed. It indicates that a break, stricter limits or independent support may be useful.

Taking a break or stopping gambling

If you want to reduce or stop gambling, act as soon as you make that decision. Do not wait for a particular loss, date or personal event. Use any available time-out, break or self-exclusion option and follow the instructions carefully. Self-exclusion is a voluntary arrangement intended to prevent or restrict access to gambling for a selected period. The available options, duration and process can vary, so review the relevant information before confirming your request.

Self-exclusion works best when combined with other practical steps. Remove saved payment details, avoid gambling-related advertising where possible and tell someone you trust about your decision. Ask that person to help you stay accountable. You may also wish to block access to gambling websites or applications using tools available on your devices and speak with your bank about gambling transaction controls if those services are offered to you.

• Close the gambling session and do not make another deposit.
• Request a time-out or self-exclusion using the available account process.
• Keep gambling funds out of your everyday transaction account.
• Remove stored payment methods and avoid carrying spare gambling funds.
• Tell a trusted family member, friend or support person what you are doing.
• Plan activities that do not involve gambling for the first days and weeks of your break.
• Seek professional guidance about financial, relationship or emotional concerns.

If you have self-excluded or asked for your account to be closed, do not create another account or use another person’s account to continue gambling. Do not ask someone else to place bets or make deposits for you. These actions can undermine your plan and may breach applicable account conditions. If you are concerned about access to an account or a responsible gaming request, use the support or account process available on the website.

Protecting your finances

Financial stress can make it harder to stop. Consider speaking with a financial counsellor about debts, budgeting and repayment options. Keep gambling separate from joint or household money and be open with a trusted person where it is safe to do so. Never try to solve gambling-related debt by gambling more. If you feel at immediate risk because of financial, emotional or personal circumstances, contact an appropriate emergency or crisis service in your area.

Support is available

You do not have to manage gambling concerns alone. Free or low-cost support may be available through gambling help services, community organisations, financial counsellors, healthcare professionals and mental health services in Australia. A qualified counsellor can help you identify triggers, develop a plan, manage urges and address the effects gambling may have had on your finances or relationships. Support can also be useful for family members and friends affected by another person’s gambling.

If you are in Australia, consider contacting a recognised gambling support service such as Gambling Help Online or a comparable service available in your state or territory. These services may provide information, counselling and referrals through online or other support channels. Service availability can change, so check the current official information for your location. You can also speak with your doctor or another qualified health professional for guidance.

When asking for help, explain what has been happening as honestly as you can. You may wish to record how much time and money you spend, what situations trigger gambling and what happens after a session. This information can help a support professional understand your circumstances. You can ask about confidential support, financial advice, treatment options and steps to protect your account and wellbeing.

If you need urgent assistance

If gambling has contributed to an immediate risk to your safety or the safety of another person, seek urgent help from emergency services or a crisis support service in your area. If you are experiencing thoughts of self-harm, do not remain alone and contact emergency assistance or a qualified crisis provider. Gambling losses can feel overwhelming, but support is available and the situation can change with timely help.

Freespinz Casino encourages players to make responsible choices, take regular breaks and ask for help early. Please review your gambling habits before you play and use the controls and support options that are appropriate for you. If gambling is no longer enjoyable or within your control, stopping is a positive step.